AA (Account Administration) - The only department within Blizzard that is able to address account actions. Account Administration is only reachable through email.
Add-On - A self-contained modification to the user interface that is scripted in Blizzard’s lua code. They are capable of a wide variety of functions that can be incredibly useful in the game. A legal add-on will be contained entirely within the World of Warcraft Interface->Addons folder, and will never require a separate program to be run outside of the game.
Ban - The process of Blizzard permanently closing an account. Does not always occur immediately after an investigation is complete, and can happen in waves of thousands at a time.
Billing – The department within Blizzard able to assist a player with information regarding subscriptions, upgrades, name changes, and transfers. Is reachable through phone (1-800-592-5499) and email.
Botting - The use of third-party software to automate gameplay in any fashion. Automation in this case is defined as any process allowing one input (mouse click, button press, etc…) to result in more than one output (spell cast, movement, etc…) that is not currently possible using macros or the in-game lua code.
CM (Community Manager) – Official representative of Blizzard who can assist with forum-related queries. Can be contacted through the biohazard symbol on any forum post or email. Are also known to be bringers of official news.
CSF (Customer Service Forum) – Section of the official forums that is moderated by in-game GMs, designed specifically to assist players with in-game concerns. Other players also post there with advice.
EULA (End-User License Agreement) - Legal document that must be reviewed and accepted during installation of the game client, and every time the game client is patched. This document governs the rules of behaviour regarding the physical property of the game, as well as usage of the software itself.
Hack - The process of compromising a player’s account. This is most commonly achieved through keylogging software unwittingly downloaded by the victim, which records the victim’s login name and password and transmits them to the ‘hacker’. Other methods of ‘hacking’ include phishing emails and scams.
GM (Game Master) - Official representative of Blizzard who can assist with in-game problems. Can be contacted through the Customer Service Forums, official email, and in-game whispers. Easily identified in-game by the <GM> tag before their name as well as a blue Blizz logo in chat interactions. Will never ask for your account name, password, or secret question/answer.
Holy Trinity - Nickname for the three interface folders involved in a UI reset: Cache, Interface, and WTF.
Macro - An in-game method of combining multiple commands into a single input.
Mod - see Add-On
NoScript – A plugin for Mozilla’s Firefox web browser that allows the user to selectively choose which scripts on any page are allowed to run. It is a favorite tool for players who wish to avoid keyloggers at all costs.
UI (User Interface) - A vital part of the game mechanics that allow the player to interact with the game. This can include maps, buttons, chat windows, and character portraits.